Description
Write a paper (around 3 pages) on a hybrid businesses (Laundromat & Internet cafe) about the service delivery system. This includes:
Facility layout & design (servicescape), Process design & customer/employee flows: A process map may be helpful. (Employee-guided versus customer self-service), Technology/equipment, Capacity (how many customers can be served per day/week, etc.), Employee job designs (what work needs to be done), Employee skills, Recruiting/training, Clarify specifics on location, etc
